Last edited by Goshicage
Friday, July 24, 2020 | History

2 edition of Developing Electronic Performance Support Systems found in the catalog.

Developing Electronic Performance Support Systems

David E. Stone

Developing Electronic Performance Support Systems

by David E. Stone

  • 370 Want to read
  • 7 Currently reading

Published by CRC .
Written in English

    Subjects:
  • Applications of Computing,
  • Computers / Programming / Software Development,
  • Programming - Software Development,
  • Computers,
  • Computers - Languages / Programming,
  • Computer Books: Languages

  • The Physical Object
    FormatHardcover
    ID Numbers
    Open LibraryOL11559623M
    ISBN 100849329965
    ISBN 109780849329968
    OCLC/WorldCa181422761

      PURPOSE: The purpose of performance support is to give people the information they need to do their job, when they need it. This may include step-by-step procedures, trouble shooting guides, templates, policy guidance, user manuals, frequently asked questions (FAQ) and best practice suggestions to install, use and maintain systems.   After a short introduction to the concept of automation and computer based systems, chapter 2 presents the the concepts of Electronic Performance Support Systems (EPSS). Chapter 3 specifically discusses process-centered EPSS and their realization in software engineering and office automation. Different attitudes and requirements are pointed out.

    There have been several attempts at developing computer tools for teachers. Computer application developers have a tendency to develop the tool first, then try to fit the tool into the teachers' work environment. In reviewing the literature relating to electronic performance support systems, user-cen-tered and performance-centered design, we found that the recommended approach was to precede. The purpose of this qualitative study was to determine whether instructional designers and performance technologists utilize instructional design models when designing and developing electronic performance support systems (EPSS). The study also explored if these same designers were utilizing instructional strategies within their EPSS to support end-user performance.

    electronic performance support systems and how they are used to support work is explored. Third, the role of theoretical constructs within cognition and constructivism and their relation-ship to the development of technological litera-cy is discussed. Finally, the challenges faced by trainers and technical educators as they integrate. In the ground-breaking book Electronic Performance Support Systems (EPSS) published in , Gloria Gery, defined EPSS as: "an integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized on-line access to the full range of information, software, guidance, advice and assistance, data, images, tools, and.


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Developing Electronic Performance Support Systems by David E. Stone Download PDF EPUB FB2

Designing and Developing Electronic Support Systems describes the EPSS concept, and provides a systematic process for creating these systems. An EPSS is a software context that integrates the support needed to perform a job task - information, software and expert advice - with the actual job task or by: This text describes the EPSS (electronic performance support systems) concept and provides a systematic process for creating these systems.

It also describes ED4 and the process that the designers and software engineers used to create the Learning Services Workbench. Electronic performance support is not a technological proposition, it is a matter of attitude.

Gery gives detailed descriptions of how to implement these systems, from finding's the right problems, through creating the development team, and selling it inside the organization.5/5(2).

An electronic performance support system (EPSS) is any computer software program or component that improves user performance. EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance.

They can empower employees to perform tasks with a minimum amount of external intervention or using this type of system an employee. An Electronic Performance Support System (EPSS) is a digital adoption platform that was developed specifically to boost software adoption.

Unlike generic learning management systems, interactive electronic performance support has two specific objectives: Allow anybody to use software as an advanced user. Increase feature and software : Andy Mura. He has managed the development and deployment of enterprise e‐learning and performance support systems at Intel Corporation for the last five years.

Nguyen is co‐author of Efficiency in Learning (Jossey Bass, ) and holds a masters in Educational Technology from Arizona State University. Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems.

Performance support includes documentation, online help, coaches and wizards, training, and other. developing, implementing and evaluating performance management systems that reflect demonstrably effective and proven practices.

Throughout the paper, many of the guidelines are discussed as being. No part of this book shall be reproduced, reprinted or translated for any purpose whatsoever Development Plan Performance Management Documentation Evaluating Performance Management System E-Performance Management System Electronic Performance Support System Getting to the Performance Zone Retooling Old Paradigms.

ePortfolio Performance Support Systems: Constructing, Presenting, and Assessing Portfolios addresses theories and practices advanced by some of the most innovative and active proponents of ePortfolios.

Editors Katherine V. Wills and Rich Rice interweave twelve essays that address the ways in which ePortfolios can facilitate sustainable and measureable writing-related student development. This study analyses and evaluates investments in Electronic Performance Support Systems (EPSS) that can help organizations to cope with continuous change.

The study has been conducted with a case study design at [COMPANY], where Customer Support is facing an upcoming upgrade of their ERP system SAP in February Fast-forward to Gloria Gery publishes a pioneering book about performance support and the electronic version of this approach (Electronic Performance Support Systems).

This is some 20 years after the publication of the Praxis Report1. Gery is dissatisfied with the limited impact of formal learning on performance in.

Training, performance aids and documentation were the only kinds of support provided with most systems until online help started appearing in consumer software products. Integrating performance support product development allows the development.

Gloria Gery first coined the term electronic performance support system when working on a strategy for delivering electronic training to AT&T (Gery, ).

The concept grew out of a comparison that was made between conventional training and a new strategy that she was attempting to apply initially called knowledge-support systems. Provides a practical approach to development, rather than theoretical, and presents guidelines for designing and developing performance support products, such as online help, instruction, performance aids, documentation, coaches/advisors/wizards and electronic performance support systems.

An electronic performance support system (EPSS) is an interactive computer‐based environment that is intended to facilitate and/or improve human problem solving capability within some target application domain.

EPSS tools can be used by individuals, groups and organizations in order to improve various facets of their operation. I read Gloria Gery’s Electronic Performance Support Systems (EPSS) in At the time, I was responsible for training development on a helicopter that the Canadian military had just purchased.

EPSS became a key reference book for my approach to training design and the later creation of a specification for computer-based and web-based training.

This paper discusses a variety of development strategies and issues involved in the development of electronic performance support systems (EPSS) for professionals.

The topics of front-end analysis, development, and evaluation are explored in the context of a case study involving the development of an EPSS to support teachers in the use of alternative assessments. One of the responses to these challenges is the development of a relatively new type of software called Electronic Performance Support Systems (EPSS), a term that is widely used but has no.

Electronic Performance Support Systems (EPSSs) (Terri Lynn Cardona) Overview. Gloria Gery, indefined EPPS as “the use of technology to provide on-demand access to integrated information, guidance, advice, assistance, training, and tools to enable high-level job performance with a minimum of support from other people” (Snodgrass,p.

Acknowledgments -- Chap 1. The great cover up -- Chap 2. Getting to the performance zone -- Chap 3. Retooling old paradigms -- Chap 4. What is electronic performance support?: case studies -- Chap 5.

Justification and resistance -- Chap 6. Sponsorship and critical success factors -- Chap 7. Roles -- Chap 8. Development and implementation.An electronic performance support system (EPSS) is a computer-based environment that can be used to augment and enhance an individual's performance in a particular skill domain.Creating such a support package for a given task will involve a much deeper study of how users behave than ever before.

The book explores this problem right up to a solution with missionary zeal and full details of systems development methods. All applications and systems programs ought to perform this way in the future.